Frequently Asked Questions (FAQ)

Ordering & Payment

How do I place an order?
Simply browse our collection on Riverobes.com, select your desired items and sizes, and add them to your shopping bag. Proceed to checkout where you’ll enter your delivery details and payment information.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.

Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately through Riverobes.com. We can only make changes if the order hasn’t yet been processed for dispatch.

Delivery & Shipping

How long does delivery take?
UK orders typically arrive within 3-5 working days via standard delivery. Next-day delivery is available for orders placed before 2 PM. International delivery times vary by destination.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on the destination. You can see the exact cost during checkout.

How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email with your tracking number and a link to track your package on our website or the courier’s site.

Returns & Exchanges

What is your returns policy?
We offer a 30-day returns policy from the date you receive your items. Products must be unworn, unwashed, and in their original condition with all tags attached.

How do I return an item?
Log into your account on Riverobes.com, go to ‘Order History’, select the order you wish to return, and follow the return instructions. We provide a pre-paid returns label for your convenience.

When will I receive my refund?
Refunds are processed within 10 working days of us receiving your return. The money will be credited back to your original payment method.

Products & Sizing

How do I find the right size?
Each product page includes a detailed size guide with measurements in both inches and centimeters. We recommend measuring yourself and comparing with our guide for the perfect fit.

Are the colours accurate?
We make every effort to display product colours accurately. However, colours may appear slightly different on various screens or devices due to individual monitor settings.

What materials are your products made from?
We use various high-quality materials including lace, satin, chiffon, and premium cottons. Each product description includes detailed information about fabric composition and care instructions.

Account & Technical

How do I create an account?
Click ‘Create Account’ in the top navigation of Riverobes.com and follow the simple registration process. Having an account lets you track orders and save your preferences.

I’ve forgotten my password
Click the ‘Forgotten Password’ link on the login page and enter your email address. We’ll send you instructions to reset your password.

Why am I not receiving order confirmation emails?
Please check your spam or junk folder. To ensure you receive our emails, add our email address to your safe sender list or contact our customer service team.

Care & Quality

How should I care for my garments?
Care instructions are provided on the garment label and in the product description. We recommend following these instructions carefully to maintain the quality and appearance of your items.

Do your products come with quality guarantees?
Yes, we stand behind the quality of our products. If you receive a faulty item, please contact us within 14 days of receipt for a replacement or refund.

Other Questions

Do you offer student discount?
Yes, we offer a 10% student discount. Verify your student status through our student discount program to receive your unique discount code.

Can I purchase gift vouchers?
Yes, digital gift vouchers are available for purchase on Riverobes.com. They are delivered via email and can be used towards any purchase on our site.

Where can I find your terms and conditions?
Our full terms and conditions are available in the website footer at the bottom of every page on Riverobes.com.

For any other questions not covered here, please contact our friendly customer service team through the contact form on Riverobes.com. We’re always happy to help!